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Over 1 million patients served

Health is complicated. We’ve got answers.

HOW SPARROW ASCENT WORKS

How does Sparrow Ascent work?

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Long-term opioid use can change specific brain functions, which affect your mood, impulse control, and motivation. More importantly, prolonged opioid use can reduce the amount of dopamine you produce — that’s the brain’s neurochemical for reward and pleasure. If you stop opioid intake abruptly, you can experience severe and debilitating withdrawal symptoms, including nausea, diarrhea, anxiety, irritability, restlessness, and tremors, among other symptoms.

 

Clinical evidence shows that stimulating two key nerves (the Vagus and Trigeminal) that surface on and around the ear can activate areas of the brain responsible for endogenous opioid production — also known as endorphins. This is called neurostimulation. The Sparrow Ascent delivers safe, comfortable, targeted neurostimulation to those two nerves through a specially designed earpiece.

 

Stimulation delivered by the Sparrow Ascent signals the brain to release its own endorphins. These endorphins may fill the opioid receptors, without the need for added external opioids. Endorphins filling the opioid receptors trigger another reaction of endogenous dopamine release, which kick-starts the natural neurochemical process and helps alleviate withdrawal symptoms. This process also activates parts of the brain that reinforce rewarding behavior, decision-making, emotion, and stress reduction all important in helping put you on a better path for the next stage of your recovery journey.

What results should I expect?

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Results from Transcutaneous Auricular Neurostimulation (tAN®) therapy may vary. However, Spark Biomedical clinical studies have shown that tAN therapy provided through Sparrow Ascent begins to provide clinically significant opioid withdrawal symptom relief in as little as 30 minutes.

 

In clinical trials:

  • 84% of participants experienced mild to no withdrawal symptoms at 60 minutes of therapy.
  • By day three, 100% of participants experienced a clinically meaningful reduction in withdrawal symptoms.
  • 9 out of 10 participants who completed detox accepted a referral to continue substance use disorder treatment.

What happens after I complete Sparrow Ascent treatment?

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Sparrow Ascent is designed to make overcoming opioid withdrawal easier. But overcoming withdrawal is just the first step on your recovery journey. What happens next is even more important and up to you. Your telehealth provider may recommend additional outpatient counseling or other support programs to ensure you address the circumstances that led to opioid use in the first place.

 

Should you need more than 28 earpieces, additional earpiece packs may be prescribed as needed at an additional cost.

ELIGIBILITY

Am I a candidate for the Sparrow Ascent?

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The US Food and Drug Administration (FDA) has cleared Sparrow Ascent for use by adults (18+) seeking to alleviate opioid withdrawal symptoms. Sparrow Ascent wearable neurostimulation can be used on its own or in conjunction with standard symptomatic opioid withdrawal medications and other therapies for opioid withdrawal. It’s available by prescription only, so you will need to discuss this option with your healthcare provider.

 

Go to SparrowRx.com and click “Get Sparrow Ascent” to take the quiz and see if you meet the initial criteria. If you do, you can be connected with a licensed telehealth provider in your state for a medical assessment. If it is determined that Sparrow Ascent is right for you, you will receive a prescription to have the device shipped directly to your home.

Do I need to be in an inpatient facility to use the Sparrow Ascent?

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Sparrow Ascent is a safe, comfortable, drug-free opioid withdrawal treatment option that was designed to be used in a variety of patient settings, in-patient, out-patient, at home, or on the go; however, certain eligible patients may desire or require closer monitoring during the detoxification process. Visit SparrowRx.com and click “Get Sparrow Ascent” to take the quiz and determine which option may be best for you. If you meet initial qualification for remote treatment, you’ll be put in touch with a telehealth provider who may prescribe eligible patients Sparrow Ascent for home delivery. If you require in-patient care, you’ll be directed to the Sparrow Provider Finder to locate a program near you. Or, you can download a copy of the Sparrow Ascent brochure and discuss it with your current healthcare provider.

GETTING STARTED

How do I get started?

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  1. Register – Set up an account by providing your name, email, and password.
  2. Complete the Medical Questionnaire – Answer a few medical questions that the healthcare provider will review during your consultation.
  3. Checkout – Provide shipping and payment information for your virtual consultation and for your Sparrow Ascent Therapy System.
  4. Conduct Visit with a Healthcare Provider – Consult with one of our licensed healthcare providers to find out if Sparrow Ascent is right for you. The consultation type (digital, audio, or video) depends on your state regulations.

How does the online consultation process work?

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After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of our healthcare providers will conduct a telehealth consultation, either video, audio, or digital consultation. He or she will review the medical information you provided to determine whether or not Sparrow Ascent is appropriate for you.

 

If approved, your prescription for Sparrow Ascent will be sent to our pharmacy. If necessary, our pharmacist will contact you before shipment. Otherwise, your order will be packaged and shipped directly to you.

What are the different types of telehealth consultations?

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All states require some interaction between a healthcare provider and patient in order to prescribe a medication or treatment, however, regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your treatment, you will be required to have either an audio, video, or digital consultation.

 

In all cases, the process is simple and easy to follow. Once your prescription is approved, your treatment will be safely and discreetly shipped to you.

Video & Audio Consultations

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If your state requires a telehealth audio or video consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.

 

You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account, go to Orders and click “Start Visit”. You will enter the waiting room until the scheduled start time. The healthcare provider will review the medical information you provided, discuss your medical history and current treatment plan, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by going to Orders and then clicking “Reschedule Visit” to select a different date and time. If you have any questions or issues, please contact us.

 

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

Digital Consultations

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If your state requires a digital consultation, you’re able to interact with one of our online licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of consultation, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not Sparrow Ascent is appropriate for you. However, if the provider has any questions, he or she may reach out to you directly via phone.

 

After completing checkout, you will be directed to select a licensed healthcare provider to review your information. Don’t worry if you don’t pick one, we can always do that for you. Our healthcare providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if Sparrow Ascent is right for you.

What browser should I use?

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Your visit with a healthcare provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported

Troubleshooting Camera & Microphone Permissions

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If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

  • Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • Close the Preferences panel to save changes. 

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: ‘Ask before accessing’
  • Microphone: ‘Ask before accessing’

Firefox

  • Gear in the upper right of window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

  • Stacked dots menu icon > Settings > Site Settings… 
  • Camera: ‘Ask first’
  • Microphone: ‘Ask first’

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox

ORDERING TREATMENTS

How much does Sparrow Ascent cost?

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The List Price of the Sparrow Ascent Kit is $4,500, but with the instant $1,000 patient rebate, you will only pay $3,500. This is significantly lower than traditional in-patient behavioral health programs, which average about $20,000 per detox.

 

For the price of $3,500, you will receive the Sparrow Ascent Kit (containing seven daily-disposable Earpieces, one Patient Controller, one Cable, one Belt Clip, seven alcohol wipes, and twelve AAA batteries) plus three Sparrow Ascent Earpiece Kits (each containing seven daily disposable earpieces and seven alcohol wipes) for a total of 28 Earpieces.

 

Although Sparrow Ascent is FDA-cleared, it is not yet covered by insurance. That means you’ll need to pay out of pocket for the device, though you may be able to use HSA or FSA dollars to cover the cost of Sparrow Ascent. Rebates and Costs of Sparrow Ascent from Healthcare Providers may vary.

 

The Sparrow Ascent shipment comes with a total of 28 daily-disposable earpieces. However, your healthcare provider may prescribe additional Sparrow Ascent Earpieces for purchase if needed. A 7-pack of Earpieces costs $600.

What if I can’t afford the Sparrow Ascent?

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The List Price of the Sparrow Ascent Kit is $4,500, but with the instant $1,000 patient rebate, you will only pay $3,500. This is still significantly lower than traditional in-patient detoxification programs, which average about $20,000 per stay. Even with insurance for an in-patient stay, patients are often responsible for a cash deductible (on average, $7,500 out of pocket).

 

Many patients see the out-of-pocket investment in Sparrow Ascent as a significant saving that may be deducted as a legitimate medical expense on itemized tax returns*. And you may also use Health Savings Account (HSA) funds to help cover part of all of the cost of Sparrow Ascent. These savings benefits, combined with the option of managing withdrawals in the comfort of your own home, are great reasons to make the investment in yourself or a loved one.

 

*Please consult your tax advisor for specific tax recommendations.

Prescription Information

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How are prescriptions sent to the pharmacy?

If your prescription is approved after the medical consultation, it is sent electronically to our pharmacy using HIPAA-compliant encrypted software.

 

Do I need an existing prescription to place an order?

You do not need an existing prescription. One of our U.S. licensed healthcare providers will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will ship your prescription directly to you.

 

Is there a consultation or processing fee? 

Yes, there is an initial co-pay of $25. If you choose to schedule a follow-up appointment, there is a $25 co-pay.

 

May I place an order for someone else?

No, the patient must complete the online medical assessment. Our system collects a complete patient medical history for the healthcare provider to make a diagnosis and prescribe treatment. We need to obtain this information directly from the patient.

How does shipping work?

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The initial Sparrow Ascent and refills are all shipped with free FedEx Overnight service (excluding orders placed on weekends or holidays). 

 

How long will it take to receive my order?

For consultations completed by 1 PM PST, prescriptions are shipped the same day. For consultations completed after 1 PM PST, prescriptions are shipped the following business day. For consultations completed Saturday or Sunday, prescriptions ship on Monday.

 

Shipping Methods

For the 48 contiguous states (program only available in Texas at this time):

 

FedEx Overnight: Arrives next business day

FedEx Overnight, Saturday Delivery: Arrives on Saturday

For Alaska & Hawaii: Not available at this time 

 

Is there a signature required for my package?

FedEx orders often require a signature upon delivery.

Payment and Insurance

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What form of payment can I use?

We accept payment from credit, debit, and prepaid cards; as well as flexible spending account (FSA) and health savings account (HSA) cards.

 

What will display on my credit card statement?

UpScript will appear on your credit card statement. If you have any questions please call (800) 700-7652.

 

Can I use insurance for this online visit?

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

 

Does my insurance cover Sparrow Ascent?

Although Sparrow Ascent is FDA-cleared, it is not yet covered by insurance. That means you’ll need to pay out of pocket for the device. You can also use HSA or FSA dollars to cover the cost of Sparrow Ascent. The cost of your office visit or telehealth appointment may be covered by US-based health insurance carriers.

 

Do you accept Flex Spending Account (FSA) or Health Savings Account (HSA) cards?

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA/HSA cards as forms of payments.

Return Policy

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Per FDA regulations, prescription medication or treatment may not be returned once it has left the pharmacy. If you have any questions about the medicine or treatment you have received, please contact us. You may also email the pharmacy or your healthcare provider directly.

 

If you believe you have received an incorrect medication or treatment, please do not take the medication or start the treatment and contact Patient Support immediately at (800) 700-7652.

GENERAL USE

Where can I use the Sparrow Ascent?

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Patients can safely use the Sparrow Ascent in the comfort of their own home, at work, and during most daily activities. During the clinical trial, many patients also used the Sparrow Ascent while sleeping. However, if the Earpiece becomes loose, or the Cable is unplugged during the night, you may experience a disruption in stimulation.

Where can I not use the Sparrow Ascent?

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Do not use any part of the Sparrow Ascent in water settings, including in the shower, outside in the rain, or in bodies of water. Avoid wearing the Earpiece in environments with high humidity, like in a steam room or shower, because this may shorten the 24-hour use life of the Earpiece.

How do I get started with Sparrow Ascent?

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Get started with the Sparrow Ascent in three easy steps:

  1. Apply the Earpiece,
  2. Connect the Cable,
  3. Start stimulation.

You may need someone to help you get started with the Sparrow Ascent the first time if you have already begun the detox process and are experiencing opioid withdrawal symptoms.

 

For information on getting started:

    • Refer to the Quick Start Guide included in the Sparrow Ascent Kit
    • Or visit SparrowRx.com/resources to
      • Download the Instructions for Use
      • Watch the Sparrow Ascent training videos

How do I turn the Patient Controller ON or OFF?

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Turn the Patient Controller ON or OFF by pressing and holding the power button for 3-5 seconds. When turning the Patient Controller ON, release the power button when you see the white screen with the Spark Biomedical logo.

 

When turning the Patient Controller OFF, release the power button when the screen prompts you to confirm powering OFF the device. Confirm powering OFF the device by pressing the OK button on the Patient Controller.

 

Just like your cell phone, the Patient Controller screen will go to sleep when the device is ON, but the screen is not being used. This feature saves battery life and prevents accidental changes to your therapy while the Patient Controller is in the holster or in your pocket. To wake the Patient Controller and unlock the device, click the power button then press the OK button.

 

For more information on powering the Patient Controller,

How do I turn stimulation ON or OFF or change the stimulation strength?

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Turn Stimulation ON or OFF by selecting the toggle bars on the stimulation status screen. There are two toggle bars: one for the Inner Electrode and one for the Outer Electrode. Highlight the toggle bar with the cursor and press OK on the Patient Controller to flip the toggle bar switch from OFF to ON, or ON to OFF. When toggling stimulation ON, the toggle bar will toggle to the right and change from grey to green. Stimulation strength will then begin ramping up from 0 to the set stimulation strength (1–50).

 

When toggling stimulation OFF, the toggle bar will toggle to the left and change from green to grey. Stimulation strength will then begin ramping down to 0 over the next 3 seconds. Your stimulation strength settings will be saved for when you toggle therapy ON again.

 

You can adjust the set stimulation strength for the Inner or Outer electrodes even when stimulation is turned OFF. It’s best to toggle stimulation ON before increasing your current stimulation strength settings to ensure the setting is at a noticeable but comfortable level.

 

To adjust stimulation strengths for each electrode, highlight the strength setting (0–50) with the cursor and click the OK button on the Patient Controller. The strength setting (0–50) will flash, allowing you to increase or decrease the set stimulation strength. Press the plus (+) or minus (–) buttons until you reach your desired setting. Once at a noticeable but comfortable setting, click OK on the Patient Controller again to save your setting. The strength setting (0–50) will stop flashing once it is saved.

 

For more information on turning stimulation ON or OFF and setting your stimulation strength(s):

  1. Refer to the Quick Start Guide included in the Sparrow Ascent Kit
  2. Or visit SparrowRx.com/resources to
    1. Download the Instructions for Use
    2. Watch the Sparrow Ascent training video — Turning ON the Patient Controller

I’m allergic to adhesives like Band-Aids, can I use the Sparrow Ascent Earpieces?

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The Sparrow Ascent Earpiece contains adhesives that are intended to be hypoallergenic. However, if you have a known allergy to adhesives, speak with your healthcare provider before wearing the Sparrow Ascent Earpiece.

I’m allergic to latex, can I use the Sparrow Ascent Earpieces?

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Yes, the Sparrow Ascent Earpiece is latex free.

Recovery Resources In and Around the Recovery Journey

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UNDERSTANDING STIMULATION

Is the therapy painful?

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In clinical trials conducted with Sparrow, no participants experienced pain due to electrical stimulation. When using Sparrow Ascent at low stimulation strengths, you may feel a slight sensation or no sensation at all. As you gradually increase the strength, you will start to feel vibrations and tingling on and around your ear. If the stimulation strength(s) becomes uncomfortable, you can decrease stimulation to a more comfortable setting. Sensing stimulation at any level will likely be therapeutic.

How do I determine stimulation strength(s)?

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Perception of stimulation will vary from person to person and can change throughout your therapy. When programming the stimulation strength for the Inner and Outer Electrodes, turn the Electrode ON and gradually increase stimulation until it feels slightly uncomfortable. Then, decrease stimulation strength one level at a time until stimulation is comfortable again. For example, you may barely feel stimulation at a setting of 10, so you increase it to a setting of 25, which is uncomfortable, then you should decrease to a setting of 22, which in this example is both noticeable and comfortable. Don’t worry if your settings are very low or very high; sensing stimulation at any level will likely be therapeutic.

Why does it feel like stimulation is turning off and on again?

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A 5-minute ON and 10-second OFF duty cycle is a default feature of stimulation output from the Patient Controller. This means that every 5 minutes, stimulation will ramp down and turn OFF for 10 seconds, then ramp back ON to the target stimulation strength. Because the nerves activated during therapy can accommodate continuous stimulation, similar to building up a tolerance, the OFF portion of the duty cycle was designed to give the nerves a quick break to avoid accommodation.

TROUBLESHOOTING

Why does my stimulation feel less intense than when I started therapy?

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Your sensation of stimulation may change throughout your therapy. The Patient Controller gives you the ability to adjust the stimulation strength. This way, you can maintain the stimulation setting that is most comfortable to you throughout your therapy process. If you no longer feel stimulation, ensure that the Inner and Outer electrodes are turned ON and increase stimulation strength(s) until stimulation is noticeable but still comfortable.

 

Contact Spark Biomedical Customer Success at (844) 654-SPRK (7775) if you do not feel stimulation at maximum settings.

Why am I not feeling stimulation while using the device?

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If you do not feel stimulation, ensure that the Inner and Outer electrodes are turned ON. Green toggle bar(s) indicate stimulation is ON for that Electrode. Increase stimulation strength(s) until stimulation is noticeable.

 

Contact Spark Biomedical Customer Success at (844) 654-SPRK (7775) if you do not feel stimulation at maximum settings.

What does the “Loose Earpiece. Check connection at ear and cable." alert on the Patient Controller mean?

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The Earpiece may not be making a connection with the skin, or the Earpiece adhesives could be worn out. When an earpiece is loose, the stimulation output level will automatically decrease. First, look in a mirror and ensure the electrodes are placed correctly. Then gently press the Earpiece to the skin to improve adherence at the Electrodes. Once resolved, you may increase stimulation to the previous strength. If this does not fix the problem or only fixes the problem temporarily, you may need to change the Earpiece.

 

For more information on applying the Earpiece and troubleshooting a loose Earpiece:

 

If you need further assistance, Contact Spark Biomedical Customer Success at (844) 654-SPRK (7775).

What does the “The Cable or Earpiece is disconnected.” alert on the Patient Controller mean?

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The system has lost connection with the Earpiece or Patient Controller. Stimulation will automatically be turned OFF when the Cable is disconnected or when the Earpiece is removed. Stimulation will need to be manually turned back ON once the problem is resolved.

 

First, check to be sure the Cable Jack connection at the Patient Controller end is plugged in. Next, ensure the Earpiece end is inserted fully into the Cable connector and that each Electrode adheres to the skin.

 

Then, reinsert the Earpiece end into the Cable connector if the alert appears after turning stimulation back ON. This alert may appear if the Earpiece is loose and only one Electrode, Inner or Outer, is turned ON.

 

For more information on applying the Earpiece, connecting the Cable, and troubleshooting an Earpiece or Cable disconnection,

 

Refer to the Quick Start Guide included in the Sparrow Ascent Kit

Or visit SparrowRx.com/resources to

What does the “Low battery! Replace to resume therapy” alert on the Patient Controller mean?

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The batteries in the Patient Controller are very low. Your Patient Controller may be able to turn ON, but the batteries are too depleted to power stimulation. Turn OFF the Patient Controller and insert new batteries before resuming stimulation.

Why won’t my Patient Controller turn ON?

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Press and hold the power button for 3–5 seconds to turn the Patient Controller ON. If the Patient Controller does not turn ON, the Patient Controller may have low batteries or the batteries have been inserted in the wrong direction. Open the battery compartment on the Patient Controller and make sure that the AAA batteries are inserted correctly. If the batteries are inserted correctly and the Patient Controller still won’t turn ON, try inserting new batteries.

 

If you need further assistance, contact Spark Biomedical Customer Success at (844) 654-SPRK (7775).

What do I do if I have skin irritation from the Earpiece?

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Cleaning of the ear with alcohol wipes may cause skin irritation on dry, sensitive skin. Do not apply the Earpiece on skin where there is an open wound, rash, swelling, cut, sore, drug patch, or surgical scar present. This may result in discomfort, inadequate treatment, or a decreased therapeutic response.

 

Stop using the Earpiece until the skin irritation has resolved. To resolve skin irritation, apply dermatologist-recommended ointment for sensitive skin, such as Aquaphor healing ointment. Medicated ointments are not recommended. Contact your doctor if the irritation does not improve within 24 hours.

 

To resume therapy after skin irritation is resolved, discontinue the use of alcohol wipes and use a gentle cleansing wipe instead to prep the skin for Earpiece application. Apply dermatologist- recommended ointment for sensitive skin between daily Earpiece applications.

 

If you need further assistance, contact Spark Biomedical Customer Success at (844) 654-SPRK (7775).

What does the “ERROR Contact Customer Support” alert on the Patient Controller mean?

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The Patient Controller has detected an issue with the device and, for safety, has locked the device from use. Remove the batteries to turn OFF the Patient Controller.

 

The Patient Controller has a two-year service life from the date of manufacture. Contact Customer Success, Spark Biomedical’s dedicated Customer Success Team at (844) 654-SPRK (7775) to see whether your Patient Controller is eligible for replacement.

The LED on the Patient Controller is blinking RED, what do I do?

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The Patient Controller has detected a system error resulting in the loss of therapy at one or more electrodes. Wake and unlock the Patient Controller and follow the alert message on screen for steps to resolve the error so that you can resume therapy. The LED will blink green once therapy has been resumed.

 

If no alert appears on screen, or you have already resolved your error but still see the RED light, turn OFF the Patient Controller. Wait 5 seconds, then turn the Patient Controller back ON.

STORAGE AND DISPOSAL

What do I do with my Sparrow Ascent items I’m not using during therapy or after therapy is complete?

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When your Sparrow Ascent items are not in use, we recommend that you store your items at home in the Sparrow Ascent box and place them in a cool, dry location, like on your nightstand or in a closet. Remove the three AAA batteries from the Patient Controller for long-term storage.

What do I do with my used The Sparrow Ascent items?

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The Sparrow Ascent Earpiece is disposable and can only be worn for up to 24 hours. Do not attempt to clean or reuse the Earpiece. Throw away used Earpieces by following your local ordinances and regulations for waste disposal.

 

The Sparrow Ascent Patient Controller and Cable can be cleaned and sanitized between uses. Do not submerge the devices or use corrosive substances to clean the devices.

 

To clean the Patient Controller, unplug the Cable and power the Patient Controller OFF. Wipe down the Patient Controller case with a lightly dampened cloth, then sanitize with a quaternary ammonium- based wipe, such as a Lysol disinfecting wipe. Use gentle pressure when wiping the Patient Controller buttons and screen.

 

To clean the Cable, unplug the Cable from the Patient Controller and wipe the Cable length and Cable Connecter case with a lightly dampened cloth. Sanitize the Cable length and Cable Connecter case with a quaternary ammonium-based wipe, such as a Lysol disinfecting wipe. Allow the Cable to fully dry before using.

 

See the Instructions for Use at SparrowRx.com/resources for more information on device maintenance, cleaning, and disposal.

REGULATORY INFO

Where is GetSparrowRx available?

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GetSparrowRx.com is available in all 50 states and the District of Columbia.

Medical complaint

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TO FILE A CONSUMER COMPLAINT:

File a complaint with Texas medical board: Here

 

To report an adverse drug reaction: adverse@UpScript.com
To contact the complaint department: complaints@UpScript.com

In the event of an emergency

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If you are experiencing a medical emergency, please contact your local healthcare provider or hospital for immediate care. Do not rely on your online healthcare provider for emergency medical care.

Privacy Policy

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Your privacy is important to us. Prescriptions are sent electronically to the pharmacy using HIPAA-compliant encrypted software.

Still looking for help?

No problem, we’ve got you covered. Reach out with whatever you’re wondering and we’ll get back soon.

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